Quality Management Research Has Shown Which of the Following Results

question 36

Multiple Choice

Quality management research has shown which of the following results?

• A) Continuous improvement efforts increase process efficiency and reduce costs.
• B) Quality can attract new customers and increase the retention of old ones.
• C) Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.
• D) All answers are correct.

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Definitions:

Quebec City

The capital city of the Canadian province of Quebec, known for its rich history and French cultural heritage.

Professionalization

Occurs to the degree that certain levels and types of schooling are established as criteria for gaining access to an occupation.

Occupational Inflation

The devaluation of job titles and qualifications as more individuals enter certain professions, leading to increased requirements for the same positions.

Authority

The legitimate power or right to give orders, make decisions, and enforce obedience, often associated with a position or role in an organization or society.