Quality Management Research Has Shown Which of the Following Results

question 36

Multiple Choice

Quality management research has shown which of the following results?

• A) Continuous improvement efforts increase process efficiency and reduce costs.
• B) Quality can attract new customers and increase the retention of old ones.
• C) Some quality management efforts produced poor results because managers did not target improvements to areas with the greatest long-term positive effect on profits.
• D) All answers are correct.

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Definitions:

Behave Toward

The manner in which an individual acts or conducts themselves in relation to others or a particular situation.

Think About

The process of considering or pondering something in one's mind.

Social Trap

A situation in which individuals or groups make decisions that are harmful to all parties involved in the long term because of the inability to coordinate for mutual benefit.

Military Forces

Organized armed forces of a country tasked with defense and national security operations.