Managing for Quality Asks Managers to Focus on Customer Desires

question 70

True/False

Managing for quality asks managers to focus on customer desires and continuously improve quality.

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Definitions:

Worker's Compensation System

A form of insurance providing wage replacement and medical benefits to employees injured in the course of employment in exchange for mandatory relinquishment of the employee's right to sue their employer for negligence.

Third-Party Beneficiaries

Individuals or entities that benefit from a contract despite not being a party to the contract themselves.

De Facto Employees

Individuals who work in conditions similar to employees but without formal recognition or the legal rights of employees, often in a jurisdictional gray area.

Common Law Duty

Obligations or standards of conduct established through judicial decisions, rather than statutory laws, that individuals and entities are expected to follow.