A V Feigenbaum Coined the Phrase Gold in the Mine to to Refer

question 30

True/False

A. V. Feigenbaum coined the phrase gold in the mine to refer to the long-term payoffs of quality management

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Definitions:

Benchmarking

A process of comparing one's business processes and performance metrics to industry bests or best practices from other companies.

Supply Chain

The network of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.

Improved Quality

The enhancement or upgrading of a product’s, service’s, or process’s features, performance, or reliability to meet or exceed customer expectations.

Worker Morale

The overall outlook, attitude, satisfaction, and confidence that employees feel towards their work and workplace.