A Sales Team Needs to Complete Time-Consuming Paperwork as Part

question 103

Multiple Choice

A sales team needs to complete time-consuming paperwork as part of its job. The team would rather make sales contacts during the time it takes to complete the paperwork. The sales manager has decided that, whenever the sales team meets its weekly quota, the team can delegate its paperwork to the clerical staff. This manager is using

• A) Punishment.
• B) Positive reinforcement.
• C) Negative reinforcement.
• D) Extinction.

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Definitions:

Aggregate Listings

Compiled information or data sets, often used to provide a comprehensive overview or summary.

Wide Exposure

Having extensive experience or knowledge in a variety of fields or activities.

Positive Attitude

A mental state that anticipates the best possible outcome from any situation.

Fulltime Employment

A work arrangement where an individual is employed by an organization for the maximum number of hours considered standard, typically with benefits such as health insurance and paid leave.