If Two Different Departments at Coca-Cola Are in Conflict, Executive-Level

question 126

Multiple Choice

If two different departments at Coca-Cola are in conflict, executive-level management might try to focus all employees' attention on beating Pepsi's market share. This is an example of which approach to conflict reduction?

• A) Compromise.
• B) Superordinate goal.
• C) Smoothing.
• D) Integration.

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Definitions:

Lower-Level Needs

Basic physiological and safety needs in Maslow's hierarchy, which must be satisfied before higher-level needs for love, esteem, and self-actualization can be addressed.

Self-Actualization

A concept in humanistic psychology referring to the realization or fulfillment of one's talents and potentialities, considered as a drive or need present in everyone.

External Locus of Control

The belief that one's outcomes in life are controlled by external factors beyond their personal control.

Human Agency

The capacity of individuals to act independently and make choices, influencing their environment and their own lives.