Active Listening Involves Accurately Hearing a Message's Facts and Understanding

question 137

True/False

Active listening involves accurately hearing a message's facts and understanding a speaker's feelings about the message.

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Definitions:

Competence

The ability of an individual or organization to effectively perform a job or task due to their knowledge, skills, and experience.

Positive Reinforcement

A strategy in behavior management that involves giving a reward or positive outcome after a desired behavior is performed, encouraging that behavior to be repeated.

Desirable Consequence

A positive outcome or result that is sought after or desired in a specific context.

Behaviour

Actions, reactions, or conduct of an individual or group in response to external or internal stimuli.