The Model That Most Closely Relates to the Total-Quality Management

question 53

Multiple Choice

The model that most closely relates to the total-quality management (TQM) approach is which of the following?

• A) Process model
• B) System resource model
• C) Goals model
• D) Contingency model
• E) None of the above

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Definitions:

Multiple Perspectives

The consideration of different viewpoints, interpretations, or approaches towards understanding a particular situation or problem.

Firm Identity

The unique characteristics, values, and beliefs that define a business and distinguish it from its competitors.

Diverse Array

A wide and varied selection of items, people, or concepts differing in many aspects.

Identity Search

The process of exploring and questioning oneself to establish a distinct sense of self.