How Can Service Quality Be Defined

question 38

Multiple Choice

How can service quality be defined?

• A) Conformance to clearly specified requirements
• B) Product meets customer needs and is free of deficiencies
• C) Features of a product or service satisfy stated or implied needs
• D) Source of satisfaction or delight for the customer
• E) All of the above

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Definitions:

Efficiency

The economic principle of getting the most output from the least input.

Administrative System

A framework or process through which organizations manage tasks, procedures, and structures to achieve objectives efficiently and effectively.

License Revocation

The cancellation or withdrawal of a license, removing the legal permission to engage in a regulated activity.

DUI Conviction

A legal judgment that confirms someone was guilty of driving under the influence of alcohol or drugs.