In the SERVQUAL Model, Which Factor Indicates Whether the Employees

question 4

Multiple Choice

In the SERVQUAL model, which factor indicates whether the employees cultivate trust and confidence through their knowledge and courtesy?

• A) Responsibility
• B) Assurance
• C) Sympathy
• D) Tangibles
• E) Empathy

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Definitions:

Virtualization Software

Software technology that allows the creation and management of virtual instances of physical hardware, operating systems, storage devices, or network resources.

Hardware Capabilities

The physical and functional features that a piece of hardware supports, determining the tasks it can perform.

Device Properties Tab

A section within a computer's operating system or software application where users can view and sometimes modify settings specific to a hardware device.

Resource Conflicts

Situations within a computer system where two or more hardware devices attempt to use the same resources, resulting in malfunctions or failures.