In the Perspective of Quality as Conformance to Specifications, Consumer

question 11

True/False

In the perspective of quality as conformance to specifications, consumer needs and desires are not appropriate to services because the nature and quality of the service is largely determined by individual differences that characterize each employee and client.

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Definitions:

Tenancy At Will

A rental agreement that allows either the tenant or the landlord to terminate the lease at any time without cause.

Rental Terms

The conditions and agreements that delineate the rights and obligations of the lessor and lessee in a property rental arrangement.

Fair Housing Act

A U.S. law enacted in 1968 aimed at preventing discrimination when renting or selling residential property based on race, religion, national origin, sex, (and as later amended) disability and family status.

Housing Discrimination

The illegal practice of denying individuals or groups the opportunity to rent, buy, or negotiate for housing based on race, color, religion, sex, disability, familial status, or national origin.