The Definition of Consumer Services Implies That

question 13

Multiple Choice

The definition of consumer services implies that:

• A) The client knows what he or she wants
• B) The client has specific expectations for that service
• C) The customer is always right
• D) Management does not necessarily have to meet customer expectations
• E) Both A & B

---

Definitions:

High-Context Cultures

Societies or groups where communication is often indirect and relies heavily on contextual cues beyond just the spoken words.

Low-Context Cultures

Cultures where communication is explicit, and people are expected to express their thoughts, feelings, and ideas directly.

Territorial

Territorial refers to the natural or instinctual behavior of individuals or groups to claim and defend a physical area or space as their own, often against others.

Conservation Behaviors

Actions and practices undertaken by individuals or groups aimed at protecting the natural environment and conserving resources for future generations.