In the SERVQUAL Model, Which Factor Indicates Whether the Employees

question 4

Multiple Choice

In the SERVQUAL model, which factor indicates whether the employees cultivate trust and confidence through their knowledge and courtesy?

• A) Responsibility
• B) Assurance
• C) Sympathy
• D) Tangibles
• E) Empathy

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Definitions:

Housewives

Women who manage their households rather than working outside the home for pay.

Consumer Product

A good or service that is produced for personal consumption by the general public.

Statue of Liberty

A monumental statue situated on Liberty Island in New York Harbor, symbolizing freedom and democracy, and welcoming immigrants to the United States.

White Middle-Class Women

Refers to women who belong to the middle socioeconomic class within Western societies, typically identified by their race as white and often associated with specific social, cultural, and economic privileges and challenges.