If a Service Meets or Exceeds Customers' Expectations, the Service

question 9

True/False

If a service meets or exceeds customers' expectations, the service is deemed to be of quality that is referred to as consumer-based quality.

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Definitions:

Terrified Experience

An intensely frightening event or situation that can have lasting psychological impacts.

Cognitive Interpretations

The mental processes of comprehending, interpreting, and ascribing meaning to the surrounding environment and experiences.

Physiological Responses

The body's automatic reactions to a stimulus, including changes in heart rate, breathing rate, and other bodily functions.

Expressive Reactions

Emotional responses to stimuli or events that are outwardly displayed and observable by others.