Gaps in Service Delivery May Occur Between What the Customer

question 28

True/False

Gaps in service delivery may occur between what the customer expects and what the management thinks the customer expects.

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Definitions:

Successional Area

An ecological region undergoing succession, a process of ecological change where one community of organisms gradually replaces another.

Fundamental Niche

The full range of environmental conditions and resources an organism can theoretically use without the influence of competition or predators.

Realized Niche

The actual environmental conditions under which an organism lives, including factors like habitat, resources, and competitors, as opposed to potential living spaces.

Species Richness

The number of different species represented in an ecological community, landscape, or region, often used to assess biodiversity.