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Osborn and Hunt's (1975) adaptive-reactive theory of leadership includes two sets of variables in the organizational system: (a)____________________ and (b) ____________________.
Brand Preferences
Consumers' tendency to favor one brand over others, influenced by past experiences, perceptions of quality, marketing efforts, and personal tastes.
Cognitive Skills
The mental capabilities that include reasoning, memory, attention, and language that are used in acquiring knowledge, solving problems, and making decisions.
Sociocultural Influences
Factors in society and culture that affect individuals' behaviors, preferences, and attitudes, impacting consumer decisions and trends.
Consumer Behavior
The study of how individuals or groups select, purchase, use, and dispose of goods, services, ideas, or experiences.
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