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According to Lawrence and Lorsch, the relative certainty of the environment faced by subsystems creates two specific problems for the organization: (a) ________________ and (b) ________________.
Defects
Imperfections or faults in a product, system, or process that can cause it to be unsafe, unreliable, or to fail to meet expectations.
Express Warranties
Explicit assurances provided by a seller about the quality, functionality, or nature of a product.
Advertisements
Promotional messages and materials designed to attract public interest in purchasing a product or service.
Created
Brought into existence; having been made, formed, or developed from something else or from nothing.
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