The Principle of ___________________ Suggests That Each Member of the Organization

question 20

Short Answer

The principle of ___________________ suggests that each member of the organization would follow the orders of only one supervisor and be accountable only to that supervisor.

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Definitions:

Customer Service Objective

A goal that focuses on delivering superior service to customers, aiming to meet or exceed their expectations and enhance satisfaction.

Lead Time

The time interval between the initiation and completion of a process, such as the period from ordering to receiving a product.

Customer Equity Ratio

A metric that measures the total value of a company's customer relationships, estimating future revenue and profitability from its customer base.

CRM Program

A strategic approach that combines customer relationship management practices, policies, and technologies to manage and analyze customer interactions and data.