______________________ Refers to the Notion That Employees of an Organization

question 52

Short Answer

______________________ refers to the notion that employees of an organization must deal with clients/customers and/or subordinates/superiors on the same categorical basis without any personal, emotional, or social considerations.

Appreciate the significance of formal and informal social controls in influencing behavior.

Analyze the impact of social, economic, and cultural factors on deviance and social control.

Understand the concept of differential association theory and its explanation for deviant behavior.

Recognize the role of social and personal factors in the effectiveness of social control mechanisms.

---

Definitions:

Richard Lazarus

A psychologist known for his theory on stress and coping, which suggests that stress is a result of an imbalance between demands and resources.

Positive Therapeutic Climate

An environment during therapy sessions that promotes trust, understanding, and acceptance, facilitating positive change.

Conditional Free Association

A psychological technique where individuals freely share thoughts or feelings but within certain pre-defined conditions or constraints.

Empathy

The capacity to understand or feel what another person is experiencing from within their frame of reference, i.e., the capacity to place oneself in another's position.