If the Client/customer Cannot Judge Quality Before Actually Obtaining the Product

question 16

Multiple Choice

If the client/customer cannot judge quality before actually obtaining the product, it is primarily because of which of the following attributes of a service?

• A) Heterogeneity
• B) Perishability
• C) Simultaneity
• D) Intangibility
• E) Permeability

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Definitions:

Experienced Meaningfulness

Pertains to the perception of having purpose, significance, and value in one's work or activities, contributing to personal fulfillment.

Job Depth

Refers to the degree of control, freedom, and discretion employees have over their work.

Planning Duties

Involves outlining tasks, setting goals, and determining the actions required to achieve those goals within an organization.

Evaluating Duties

The process of assessing the responsibilities and functions associated with a specific job role to determine its importance and requirements.