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In Two-Way Analysis of Variance

question 17

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In two-way analysis of variance:


Definitions:

Call Reluctance

The hesitation or fear of making outbound sales calls or contacting potential customers, often based on fear of rejection or failure.

Prospects

Potential customers or clients who have been identified as having a need or desire that a company's product or service can fulfill.

Cold Calling

The practice of contacting potential customers who have not previously expressed interest in a product or service, often through phone calls.

Law of Averages

The principle stating that over a large number of trials, outcomes will roughly equal the probability of an event occurring.

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