The Nurse Made a Follow-Up Appointment for a Client at the Clinic

question 31

Multiple Choice

The nurse made a follow-up appointment for a client at the clinic, but the client did not come. Two days later the client presented at the clinic explaining that a temporary job had come up and he could not come back until he had finished and been paid for that job. Which of the following actions should be taken by the nurse next?

• A) Explain that patients are seen by appointment only, and set up another appointment for the client
• B) Reinforce the need to plan ahead before arranging another appointment
• C) Stress that health is the number one priority, and try to fit the client in sometime the same day
• D) Understand that some clients are present oriented, and fit the client in so care can be given

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Definitions:

Wagner Act

Also known as the National Labor Relations Act of 1935, it established the right of workers to form unions and engage in collective bargaining.

Taft-Hartley Act

A U.S. federal legislation from 1947 that limits the power and actions of trade unions.

First Amendment

A fundamental part of the United States Constitution that protects freedoms concerning religion, expression, assembly, and the right to petition.

Union Contract

A written agreement between an employer and a labor union that outlines the terms of employment, wages, benefits, and working conditions for unionized employees.