Scenario 13.1 John Davis, the Human Resource Manager for a Chain of Chain

question 44

Multiple Choice

Scenario 13.1
John Davis, the human resource manager for a chain of hotels, is trying to motivate the company's employees with an updated compensation plan.There are two groups of operating employees.Line employees are responsible for dealing directly with customers and their performance objectives are related to providing high-quality customer service.To do this, line personnel must undergo regular training to update their customer service skills.Operating managers are responsible for monitoring the activities of the line personnel and providing instructional/developmental support when needed.Currently, the line personnel are paid on an hourly basis while the operating managers are paid salaries on a monthly basis.If employees receive adequate performance appraisals, they can receive generous bonuses and pay raises.However, when performance evaluations are inadequate, employees do not receive any rewards.This method of appraisal is creating conflicts between the employees and the top management of the organization.John believes that his new plan to give employees shares of profit and stock on the basis of the results of performance evaluations will further motivate employees and managers.
-Refer to Scenario 13.1.In this scenario, when employees do not receive rewards when their performance appraisals are not up to the mark is an example of _____.

• A) self-actualization
• B) extinction
• C) valence
• D) positive reinforcement
• E) ratio schedule

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Definitions:

Memory

In computing, refers to the components or devices where data can be stored and accessed, typically RAM (Random Access Memory) and storage memory like hard drives or SSDs.

Pointer

A pointer is a graphical symbol on a computer screen or interface that indicates where user interaction, such as clicks or selections, will occur.

Mouse

A pointing device used to interact with a computer interface by detecting two-dimensional motion relative to its surface.

Keyboard

An input device comprised of a set of keys, including alphabetic, numeric, and functional keys, used for typing text, entering commands, and controlling functions on a computer or device.