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Scenario 13.1 John Davis, the Human Resource Manager for a Chain of Chain

question 47

Multiple Choice

Scenario 13.1
John Davis, the human resource manager for a chain of hotels, is trying to motivate the company's employees with an updated compensation plan.There are two groups of operating employees.Line employees are responsible for dealing directly with customers and their performance objectives are related to providing high-quality customer service.To do this, line personnel must undergo regular training to update their customer service skills.Operating managers are responsible for monitoring the activities of the line personnel and providing instructional/developmental support when needed.Currently, the line personnel are paid on an hourly basis while the operating managers are paid salaries on a monthly basis.If employees receive adequate performance appraisals, they can receive generous bonuses and pay raises.However, when performance evaluations are inadequate, employees do not receive any rewards.This method of appraisal is creating conflicts between the employees and the top management of the organization.John believes that his new plan to give employees shares of profit and stock on the basis of the results of performance evaluations will further motivate employees and managers.
-Refer to Scenario 13.1.John's plan to give employees shares of profit and stock so that they continue to give their best is an example of _____.

Analyze the effects of emotional and cultural branding on the public.

Appreciate the importance of brand extension and diversification.

Realize the impact of social media and modern marketing strategies on branding.

Understand the relationship between branding and corporate responsibility.

Definitions:

Leadership Style

is the manner and approach of providing direction, implementing plans, and motivating people.

Consultative Decision

A consultative decision is a decision made by a leader after receiving information, advice, or opinions from group members.

Group Decision

A group decision is a decision made with the full participation of all group members.

Authority Decision

An authority decision is a decision made by the leader and then communicated to the group.