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Scenario 13.1
John Davis, the human resource manager for a chain of hotels, is trying to motivate the company's employees with an updated compensation plan.There are two groups of operating employees.Line employees are responsible for dealing directly with customers and their performance objectives are related to providing high-quality customer service.To do this, line personnel must undergo regular training to update their customer service skills.Operating managers are responsible for monitoring the activities of the line personnel and providing instructional/developmental support when needed.Currently, the line personnel are paid on an hourly basis while the operating managers are paid salaries on a monthly basis.If employees receive adequate performance appraisals, they can receive generous bonuses and pay raises.However, when performance evaluations are inadequate, employees do not receive any rewards.This method of appraisal is creating conflicts between the employees and the top management of the organization.John believes that his new plan to give employees shares of profit and stock on the basis of the results of performance evaluations will further motivate employees and managers.
-Refer to Scenario 13.1.Refer to Scenario 13.1.The different pay structures used among many line employees could create a perception of injustice on the basis of the _____ theorywhen an employee finds that his income is lower than his co-worker, even though both their input-outcome ratio is same.
Multiculturalism
A social and political philosophy or policy that emphasizes the respect, acceptance, and preservation of cultural diversity within a society.
Principle of Utility
A principle in ethics and moral philosophy that actions are right if they are useful or for the benefit of a majority.
Utilitarians
Proponents of the ethical theory of utilitarianism, which proposes that the best action is the one that maximizes utility, typically defined as maximizing happiness and reducing suffering.
Rightness
The quality or state of being morally correct or justified.
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