What Aspect of International Business Do NAFTA and the EU

question 44

Multiple Choice

What aspect of international business do NAFTA and the EU represent?

• A) Tariff systems
• B) Economic communities
• C) Trade controls
• D) Export regulations
• E) Quota guidelines

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Definitions:

Mystery Shoppers

Individuals employed covertly to evaluate customer service, product quality, and the overall environment of retail or service outlets.

Performance Appraisal

An evaluation of an employee's job performance against pre-established criteria.

Departmental Stores

Large retail establishments that offer a wide variety of goods and services divided into departments for efficient shopping and organization.

Forced Distribution

A performance management system where employees are ranked in groups and a certain percentage must fall into each group.