John, a Job Analyst, Was Asked to Prepare an Analysis

question 24

Multiple Choice

John, a job analyst, was asked to prepare an analysis of the KSAs necessary to be a waiter at a local restaurant. Which of the following would NOT appear in his analysis?

• A) The waiter must be able to lift and carry trays.
• B) The waiter will have a comprehensive health coverage plan.
• C) The waiter must communicate effectively with customers.
• D) The waiter will have to stand for most of the workday.
• E) The waiter needs to have a good short-term memory.

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Definitions:

Downward Communication

The transmission of messages from higher to lower levels in an organization.

Lower Level

Refers to a position or status that is considered to be of lesser importance or rank within a hierarchy or structure.

Network of Contacts

A group of acquaintances, professionals, and colleagues that an individual can consult, cooperate with, or seek favors from in professional matters.

Formal Channels

Official, recognized pathways for communication or procedures within an organization, often documented and established by policy.