Scenario 13.1 John Davis, a Human Resource Manager for a Medium-Size Chain

question 30

Multiple Choice

Scenario 13.1
John Davis, a human resource manager for a medium-size chain of hotels, is trying to motivate the company's employees with an updated compensation plan. There are two groups of operating employees. Line employees are responsible for dealing directly with customers, and their performance objectives are related to providing high-quality customer service. To do this, line personnel must undergo regular training to update their customer service skills. Operating managers are responsible for monitoring the activities of the line personnel and providing instructional/developmental support when needed. Currently, the line personnel are paid on an hourly basis, while the operating managers are paid salaries. If employees earn adequate performance appraisals, they can receive generous bonuses and pay raises. However, when performance evaluations are unacceptable, employees do not receive any rewards. John believes that his new plan to give employees shares of profit and stock on the basis of the results of performance evaluations will further motivate employees and managers.
-Refer to Scenario 13.1. The different pay structures used for line and managerial employees could create a perception of injustice on the basis of ____ theory.

• A) goal
• B) expectancy
• C) equity
• D) need
• E) merit

---

Definitions:

Amortization

The method of slowly amortizing the original expense of an intangible asset throughout a specified duration.

Natural Resources

Raw materials that are obtained from the Earth, which can include water, minerals, forests, and fossil fuels.

Intangible Assets

Non-physical assets owned by a business that have a value, such as patents, trademarks, and intellectual property.

Nonphysical Assets

Assets that do not have a physical form, such as patents, trademarks, and goodwill.