Most Service-Quality Experts Say That _______ Is the Most Critical

question 104

Multiple Choice

Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.

• A) talent
• B) management
• C) ethics
• D) compensation
• E) communication

---

Definitions:

Anorexia Nervosa

An eating disorder characterized by an obsession with food, weight, and body shape leading to extreme weight loss and health risks.

Puberty

The stage of adolescence in which an individual becomes physically capable of sexual reproduction, marked by hormonal changes and growth spurts.

Freshman Fifteen

The term commonly used to refer to the weight gain, typically around fifteen pounds, that some new college students experience in their first year.

Anorexia Nervosa

A disorder related to eating, marked by a profound dread of weight gain and a skewed perception of one's body, resulting in extreme limitations on food consumption.