Upward Communication Usually Provides Feedback to

question 61

Multiple Choice

Upward communication usually provides feedback to

• A) subordinates.
• B) peers.
• C) managers.
• D) customers.
• E) entry-level and transfer employees.

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Definitions:

Lifetime Value

The net present value of a customer’s business over the span of his or her relationship with an organization.

Customer Profitability

An analysis to determine the financial value a customer brings to a business over time, considering revenues and costs associated with the relationship.

Customer Service

Services and recommendations given by a firm to purchasers or users of its products or services.

Ease of Doing Business

The amount of effort required on the part of a customer when dealing with a firm.