_________ Communication Occurs When Higher-Level Employees Communicate to Those at Lower

question 57

Multiple Choice

_________ communication occurs when higher-level employees communicate to those at lower levels the organization.

• A) Upward
• B) Downward
• C) Horizontal
• D) Diagonal
• E) Formal

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Definitions:

Zand's Model

A theory focusing on trust within organizational change, suggesting that trust in leadership and among colleagues can significantly impact the success of change initiatives.

Mentors

Experienced individuals who provide guidance, advice, and support to less experienced people, typically in a professional setting.

Periodic Interaction

Interaction that occurs at regular, defined intervals rather than continuously.

Trust Building

The process of developing confidence and reliability in relationships between individuals or parties.