Which of the Following Is NOT an Organizational Source of Resistance

question 21

Multiple Choice

Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn?

• A) overdetermination
• B) threatened expertise
• C) centralization
• D) group inertia
• E) All of these represent resistance to change.

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Definitions:

Customer Data

Information collected from consumers by a company, including demographics, behavior patterns, and preferences, to inform business decisions and marketing strategies.

Consumer Protection Agencies

Organizations designed to safeguard the rights and interests of consumers by regulating products, services, and business practices.

Customer Support

A range of services provided to assist customers in making cost-effective and correct use of a product, including assistance with planning, installation, training, troubleshooting, and maintenance.

Posting

The act of publishing content or information on a digital platform or bulletin board.