The System-Wide Application of Behavioral Science Knowledge to the Planned

question 86

Multiple Choice

The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called

• A) change agency.
• B) process change.
• C) transition management.
• D) organization development.
• E) none of these

---

Definitions:

Learning And Growth Perspective

A component of the Balanced Scorecard that focuses on the intangible assets of an organization, particularly human capital, information capital, and organizational culture.

Performance Metrics

Quantitative measures used to assess the effectiveness and efficiency of an operation or process.

Hours Of Employee Training

The total time dedicated towards enhancing an employee's skills and knowledge through various training programs within a specific period.

Leading Indicators

Economic factors that change before the economy starts to follow a particular pattern or trend, used to predict future economic movements.