Which of the Following Terms Means a Change or Transformation

question 124

Multiple Choice

Which of the following terms means a change or transformation from the original?

• A)metastasis
• B)morbidity
• C)mortality
• D)mutation

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Definitions:

Exclusionary Persona

A representation of a specific segment of users or customers excluded intentionally or unintentionally from the target audience by a product or service.

Customer Journey Map

A visual representation that captures customer experience across multiple touchpoints.

Customer Journey Map

A visual representation of the process a customer goes through to achieve a goal with a company, from initial engagement through various touchpoints to the final outcome.

Touchpoint

Any interaction or point of contact between a company and its customers, which can influence the customer's perception and relationship with the brand or product.