A Group's Shared Pattern of Thought and Action Is Known

question 72

Multiple Choice

A group's shared pattern of thought and action is known as _____.

• A) the organizational culture
• B) personality-job-fit theory
• C) the Hawthorne effect
• D) the organizational structure

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Definitions:

Customer Expectations

The assumed set of beliefs and standards that customers hold regarding the level of quality and service they will receive from a product or service.

Roles And Expectations

Refer to the specific duties, responsibilities, and anticipated outcomes associated with a position or job description.

Transaction Selling

A sales approach focused on completing individual sales or transactions without necessarily building long-term customer relationships.

Customer Satisfaction

Customer satisfaction is a measure of how well a product or service meets or exceeds the expectations of the customer.