Damien Smiles and Greets Passengers as They Board the Aircraft

question 91

Multiple Choice

Damien smiles and greets passengers as they board the aircraft on which he is employed as a flight attendant.As soon as an elderly person passes him,he looks at his co-workers and rolls his eyes.What do his smiles and friendly greetings exemplify?

• A) role management
• B) emotion management
• C) frontstage behaviour
• D) backstage behaviour

---

Definitions:

Asian American

Individuals in the United States who are of Asian descent, comprising diverse communities with varied cultures and ancestries.

CEO Activism

The involvement of chief executive officers in public discourse and actions on socio-political and environmental issues, exceeding traditional corporate responsibilities.

Greenwashing

The practice of companies misleadingly portraying their products, activities, or policies as environmentally friendly when they are not.

Leadership Research

The study of theories, practices, and effects of leadership styles, behaviors, and strategies on groups and organizations.