When Dion Was Hired at a Large Office Supply Chain

question 36

Multiple Choice

When Dion was hired at a large office supply chain store,he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform.Every month,a "secret shopper" comes in to his workplace to ensure all employees are following the scripts and procedures.What process has the office supply chain undergone?

• A) globalization
• B) commodification
• C) corporatization
• D) McDonaldization

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