When Dion Was Hired at a Large Office Supply Chain

question 36

Multiple Choice

When Dion was hired at a large office supply chain store,he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform.Every month,a "secret shopper" comes in to his workplace to ensure all employees are following the scripts and procedures.What process has the office supply chain undergone?

• A) globalization
• B) commodification
• C) corporatization
• D) McDonaldization

---

Definitions:

Precise

Being exact, accurate, and clearly expressed or delineated.

Objective

A specific, measurable, achievable, relevant, and time-bound goal that an individual or organization aims to accomplish.

Intuitive

Pertaining to or based upon intuition, often involving a grasp of truths, relationships, facts, or the like, spontaneously or without logical reasoning.

Framing Error

A cognitive bias where the way information is presented influences decision making or judgment.