Jessie Has a Position as a Front-Counter Worker at a Fast-Food

question 36

Multiple Choice

Jessie has a position as a front-counter worker at a fast-food chain.She often endures putdowns by older customers and ridicule by teens who go to the same school as her.Based on Reiter's research, how will Jessie most likely respond to these humiliations?

• A)walk off the job
• B)yell at the customers
• C)smile at the customers
• D)invite the customers to talk to management

---

Definitions:

Abnormal Behaviour

Behavior that is deviant, maladaptive, or culturally inappropriate, which can be indicative of psychological disorder or mental distress.

Self-Actualization

In Abraham H. Maslow’s theory, an actualization of one’s potential arrived at by satisfaction of a hierarchy of needs visualized as a pyramid. At the base are biological or survival needs; the next step up is the need for friendship and affiliation; finally, there is an assurance of self-worth, which comes from giving and receiving love and from an internalized sense of self-esteem. In Maslow’s view, abnormal or dysfunctional behaviour results from a failure to attain the self-esteem necessary to achieve self-actualization.

Abraham Maslow

A psychologist known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.

Hierarchy of Needs

A theory in psychology proposed by Abraham Maslow that outlines a five-tier model of human needs, from basic physiological needs to self-actualization.