In Developing a CRM Program,the "Share" of Customer Term Refers

question 15

Multiple Choice

In developing a CRM program,the "share" of customer term refers to:

• A) the potential value that could be added to a given customer's lifetime value
• B) the lifelong earning of a customer
• C) the share of a customer's income that is spent on a particular product
• D) the percentage of time spent on acquiring the customer's loyalty

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Definitions:

Performance

The action or process of carrying out or accomplishing an action, task, or function.

Oral Contract

An agreement made through spoken words rather than written, which can be legally binding under certain conditions.

Another's Debt

The obligation to repay money borrowed by another person or entity, often due to a legal or financial agreement.

Written

Something that is expressed or communicated in the form of documentable characters, letters, or symbols.