Apology Strategies Are Most Often Used in Situations in Which

question 49

Multiple Choice

Apology strategies are most often used in situations in which:

• A)the violation was a major situation affecting a large number of people.
• B)the violation was minor or the company cannot escape being found guilty.
• C)an individual within the company has acted inappropriately, but the company itself has not.
• D)legal charges have been filed against the company or someone in the company.

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Definitions:

Long-Term Storage

In psychology, the phase of memory in which information is retained indefinitely, allowing for recall of experiences and knowledge over long periods.

Anxiety Level

The degree of unease, worry, or fear often experienced as a reaction to stress or uncertainty.

Memory Dissociation

A phenomenon where certain memories are not integrated into one's conscious experience, often due to trauma or psychological stress.

Traumatic Events

Incidents that cause psychological, physical, or emotional harm or distress to an individual.