Chase Files a Complaint with His Local Better Business Bureau

question 53

Multiple Choice

Chase files a complaint with his local Better Business Bureau about an advertisement he feels is misleading and deceptive.The BBB would:

• A) keep a copy of the complaint in the company's file for future use if someone asked about that particular company
• B) refer the complaint to the National Advertising Division
• C) refer the complaint to the National Advertising Review Board
• D) refer the complaint to the FTC

---

Definitions:

Constituents

Individuals or groups represented by an elected official or are part of a larger body or organization.

Characterizations

Descriptions or portrayals of characters, situations, or phenomena, highlighting distinctive traits or features.

Negotiator

An individual who engages in discussions with one or more parties to reach an agreement or resolve a dispute.

Sells Out

The act of betraying one's principles or associates, often for personal gain or avoidance of negative consequences.