Customer Relationship Management Systems Collect and Manage Large Amounts of Data

question 137

True/False

Customer relationship management systems collect and manage large amounts of data about customers and make them available to employees.

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Definitions:

Drug Use

The consumption of substances that alter psychological or physiological states, which can include legal medications, alcohol, and illicit drugs.

Intimate Self-disclosure

The process of revealing personal, private thoughts or feelings to someone else, fostering closeness and trust.

Idealized View

A perception or representation of someone or something in an ideal or perfect form, often ignoring realistic flaws or limitations.

Conflicts

Situations in which opposing demands, interests, or impulses within an individual or between people lead to tension or disputes.