Shoshanna Is Manager of a Customer Service Firm Where She

question 62

Multiple Choice

Shoshanna is manager of a customer service firm where she oversees five subordinates. To help her subordinates learn more about the different roles within the company,Shoshanna regularly assigns them tasks that are not part of their normal routine. This is an example of:

• A) Responsibility
• B) Delegation
• C) Authority
• D) Chain of command
• E) Irrational decision making

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