Which Approach to Change Implementation Should Be Used When a Crisis

question 85

Multiple Choice

Which approach to change implementation should be used when a crisis exists?

• A) Education
• B) Participation
• C) Coercion
• D) Top management support
• E) None of these

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Definitions:

Organization Levels

Refers to the hierarchy within an organization, starting from the top with the board of directors or CEO, moving down through middle management, and reaching the operational employees at the bottom.

Centralization

The concentration of decision-making authority at the top levels of an organizational hierarchy.

Operational Decisions

Short-term choices made by management which are concerned with the day-to-day operations of a business.

Software Solutions

Customized or off-the-shelf computer programs designed to meet specific user needs or solve particular problems.