Contingency Factors That Can Influence the Success of a TQM

question 123

Multiple Choice

Contingency factors that can influence the success of a TQM program in a positive way include all of the following EXCEPT:

• A) tasks make high skill demands on employees.
• B) TQM serves to enrich jobs and motivate employees.
• C) problem-solving skills are improved for all employees.
• D) participation and teamwork are used to tackle significant problems.
• E) managers wait for big, dramatic innovations.

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Definitions:

Federal Troops

Military forces deployed by the federal government of a nation, often used to denote soldiers sent to enforce laws within the country, including during periods of civil unrest.

Using Force

The application of physical power or violence to achieve an objective, often associated with military action or law enforcement tactics.

Plessy V. Ferguson

U.S. Supreme Court decision supporting the legality of Jim Crow laws that permitted or required “separate but equal” facilities for blacks and whites.