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In the Process of Implementing the Balanced Scorecard Approach at His

question 129

Multiple Choice

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?


Definitions:

Trust

The confidence in the reliability, truth, ability, or strength of someone or something.

Respect

The feeling of admiration for someone or something elicited by their abilities, qualities, or achievements.

Task Performance

The execution level at which an individual or group completes job-related activities effectively and efficiently.

Perceptual Distance

The degree of difference between how a situation or object is perceived versus another's viewpoint or reality.

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