A Hospital Recently Learned That Their Scorecard Did Not Meet

question 11

Multiple Choice

A hospital recently learned that their scorecard did not meet the national benchmark for patient satisfaction and brought in a professional change agent to determine what their issues were and how they could improve their score. The agent collected data and recommended that nurses participate in interdisciplinary walking rounds and allow the patient and family to be participants. Nurses now round every shift and perform "huddles to update the team" as needed throughout the shift as part of best practices. Random visits are made to nursing units to ensure all nurses are participating and patients are interviewed for their involvement. This stage of Lewin's change is:

• A) unfreeze.
• B) moving.
• C) refreeze.
• D) resistance.

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Definitions:

Dividends Declared

Profits distributed by a company to its shareholders, usually determined by the company's board of directors.

Statement of Retained Earnings

A financial document showing how a company's retained earnings have changed over a period due to dividends and earnings.

Expense Account

An expense account refers to a ledger account that tracks money spent or costs incurred in a business's operational activities.

Retained Earnings

The portion of net income that is not distributed to shareholders as dividends but is retained by the company to be reinvested in its core business or to pay debt.