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According to Kramer, nurses in the shock phase should ask themselves:
Institutionalised Aggression
Aggression that is given formal or informal recognition and social legitimacy by being incorporated into rules and norms.
Formal Recognition
The official acknowledgment or validation of an individual's or entity's status, achievements, or qualifications.
Social Legitimacy
The perception or belief that an entity, action, or decision is appropriate and acceptable within a social context.
Institutionalised Aggression
Aggressive behavior that has become an accepted norm within an institution, often perpetuated by the structure or culture of the organization.
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