When Developing a Community Health Program to Decrease the Incidence

question 33

Multiple Choice

When developing a community health program to decrease the incidence of rheumatic fever,which action would be most important for the community health nurse to include?

• A) Vaccinate high-risk groups in the community with streptococcal vaccine.
• B) Teach community members to seek treatment for streptococcal pharyngitis.
• C) Teach about the importance of monitoring temperature when sore throats occur.
• D) Teach about prophylactic antibiotics to those with a family history of rheumatic fever.

Know the effective strategies for delivering bad news, handling difficult customers, and rewarding those who complain.

Identify and explain the self-esteem trap and its impact on customer service.

Grasp the importance of delivering bad news effectively and the skills involved.

Recognize the basic human needs that drive customer behaviors.

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Definitions:

Transience

The state or condition of being temporary or short-lived.

Memory Sin

A term referring to the various kinds of inaccuracies or errors that human memory is prone to, such as transience, absent-mindedness, misattribution, and suggestibility, among others.

Decay

In the context of science, it often refers to the process by which organic substances break down into simpler forms of matter; in physics, it can refer to the decrease in number or function of particles over time.

Commission

A fee paid to an agent or employee for facilitating a sale or service.