What Was the Mission of the National Performance Review

question 59

Multiple Choice

What was the mission of the National Performance Review?

• A) to reorganize the federal bureaucracy to make it more efficient, more accountable, and less wasteful
• B) to review each administrative agency every four years to determine whether it is necessary
• C) to analyze the job performance of federal employees
• D) to make recommendations to Congress on government reforms

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Definitions:

Service Dimensions

The various aspects of a service that affect the customer's perception and satisfaction, including reliability, responsiveness, assurance, empathy, and tangibles.

Restaurant Manager

A person responsible for overseeing the daily operations of a restaurant, including food quality, customer service, and staff management.

Instrumental Support

Practical or tangible aid provided to someone, often in the form of resources or services, to help them achieve goals or solve problems.

Job Setting

The environment, conditions, and context in which an individual's employment takes place, including physical location, company culture, and job role.